Rafael Rosseto

 PROFESSIONAL Experience

• Calzoon Group

  CEO and Sales/Marketing Director

  6/2014 - 8/2017

  PLANNING
  Responsible for planning and implementation of brand expansion, through the franchise businesses, also responsable to evaluate all resources, schedules, strategic planning and market share.  
  EXECUTING
  Accountable for formatting the franchise business according to the law and implementation of the entire management system, software, processes, logistics and network support, achieving growth in excess of 1,500% of revenue in 2 years. Development of the budget, evaluation and contracting of third parties (legal, accounting and press services, creation and marketing agency and architecture office) to define brand standards, mitigation of risks of deployment and recurring operation.
  SELLING (GROWING)
  I have achieve the result of opening 17 stores, after 2 years, with a network located in 5 different states of Brazil. 
  ON-GOING
  Definition and monitoring of KPIs of each the network suppliers and franchisees, as well as budget execution, design and implementation of the ERP project to monitor network performance.  
  SUCCESSION PLAN
  Design and implementation of a succession plan, focusing on increasing production and speed of the business (4/2017 and finalization on 11/2017).

• Consuit

  Administrative Adviser

  6/2012 - 3/2017

  Advice to consultants in biweekly meetings in current consulting projects, attended by 9 clients, one of them having a growth of 1,000%.

• Magnificque

  Business Parthner/Administrator

  2/2010 - 9/2014

  Management of the store, carrying out risk analysis, cash flow, balance sheets, financial indicators, as well as the analysis of consumer trends and market positioning strategies. Preparation of periodic monitoring financial and management reports. Realization of activities, resulting in the expansion of 1 to 2 stores and subsequent sale of stores with gains of 400% (sale / investment).

• Neogrid

  Coordinator

  1/2010 - 9/2012

  Responsible for IT team management (15 employees) and excellent revenue to the company in the negotiation of Microsoft licenses. Exchange of the traditional telephone system for VoIP among 3 Brazilian branches, obtaining a return on investment in 18 months and also a long-term gain. Project management, including project program management, equipment management and Help Desk service based on ITIL, as well as mapping activities and focal point relationship between teams.

• IBM e AT&T

  Coordinator

  1/2007 - 12/2009

  Call center management support in 3 levels available in ITIL, covering project management, project funnel, equipment leadership and mapping activities. Focal point relationship between equipment and focal point between teams in Canada, USA and Brazil, with elaboration and presentation of proposals for new services. Performance as an IBM focal point, involving the implementation of the ITIL process in customer service, improving all indicators of contracted services. Leader of the AT & T team, with responsibility for the reduction of the Brazil branch team to the best business in Brazil attractive to the market, resulting in the maintenance of the project for another 4 years and contract winning.

• Olitel

  Telecommunication´s Consultant

  8/2006 - 2/2007

  Telecom Consulting for the areas of Voice and Data Networks, mainly assisting Pre-Sales and Project Management areas with Alcatel, Cisco, Avaya and Siemens equipments.

• 3CORP Technology

  Intern

  3/2006 - 8/2006

  Acting in the area of Alcatel Voice Networks (OminiPCX Enterprise equipment) and in the sectors of Microsoft Networks and Pre-Sales.

• Controlab - GENE Blumenau

  Technology Developer

  2/2002 - 2/2003

  Creation of the Wireless Residential Automation project, developing hardware with management by hardware interface x software on TCP / IP and UDP protocols.